First Wheel Limited manage your personal information in an open and transparent way. First Wheel Limited will only use your personal information when it is necessary for us to deliver you a service or product, or perform other necessary business functions and activities. First Wheel Limited will not use or disclose your personal information for purposes unrelated to our business activities and the services we provide, unless we first obtain your consent.
How and why does First Wheel Limited collect and hold your personal information?
First Wheel Limited will only collect your personal information by lawful and fair means, and not in an unreasonably intrusive manner. We will collect information directly from you when you:
- place an order with us or complete any online form on our website or online payment gateways;
- visit or use the First Wheel Limited website (this may include the address of your Internet service provider, the name of the web page directing you and your clicks and activity on our website);
- request delivery of products;
- contact us directly by telephone, via mail, e-mail or online.
In some circumstances, First Wheel Limited may need to collect your personal information to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with that service.
If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so). If we receive information in error (e.g. via social media) we will act promptly to remove the content.
What kind of personal information does First Wheel Limited collect and hold?
Any personal information that you provide via our website or directly is collected and managed by First Wheel Limited .
The types of personal information First Wheel Limited may collect includes your:
- name;
- residential, business and postal address;
- email address;
- contact telephone numbers;
- financial information, such as credit card details;
- information provided to NZ Post.
How does First Wheel Limited use your personal information?
We use your personal information for a variety of reasons including to:
- provide services and products to you;
- answer your inquiries and deliver customer service to you;
- tell you about other products that we think may be of interest to you;
- meet our legal obligations.
In what circumstances will First Wheel Limited disclose your personal information?
In the course of conducting our business and providing our products and services to you, we may disclose your personal information. We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities.
We do not give it to anyone else unless one of the following applies:
- you have consented to the disclosure;
- you would reasonably expect, or have been told (by this Policy or by other means), that your information is passed to those individuals, businesses or agencies; or
- the disclosure is otherwise required or authorised by law.
If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.
Who wo we disclose your personal information to?
We may disclose your personal information to:
- to companies that perform services on our behalf such as post suppliers and delivery companies.
- upon lawful request from law enforcement agencies or government authorities; and
- any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy. Data is always transferred via Secure File Transfer Protocol.
Date Quality and Security
We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your personal information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
Website Usage
Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet. We use the secure Hosted Payment page solution from Stripe to process online orders. Customers can see their cards being debited in real time, all in an SSL secure environment. We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption. Credit card details stored on site are also encrypted.
To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
Cookies
When you use our website, we use Google Analytics to measure how visitors use our website. Google Analytics uses cookies to do this. If you have an account on our website, cookies are also used to help pre-fill certain fields and helps you login.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have any concerns about your data please email us at daniel@firstwheel.co.nz.